At jilijili, we take the privacy of our players seriously. This Privacy Policy explains in plain terms what personal information we collect when you use our platform, how that information is used and stored, who it may be shared with, and what rights you hold over your own data. We are committed to maintaining your trust through transparent, responsible data practices that meet the highest standards of information security.
All data transmitted between your device and the jilijili platform is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information cannot be intercepted in transit.
jilijili does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances. Your information is used solely to operate, secure, and improve your experience on our platform.
You have the right to access, correct, or request deletion of any personal data jilijili holds about you at any time. Submit a request to our support team and we will respond within five business days.
We collect only the information strictly necessary to operate your account, process your transactions via bKash, Nagad, Rocket, and other supported methods, and comply with our legal obligations.
jilijili does not hold your personal data indefinitely. We apply clear retention periods to each category of data and securely delete records once they are no longer required for operational or legal purposes.
We use only necessary and analytical cookies to keep the platform running smoothly and to understand how players interact with jilijili. We do not use invasive third-party advertising cookies on our platform.
When you register for and use your jilijili account, we collect several categories of personal information. This collection is limited strictly to what is necessary to deliver our services, verify your identity, process financial transactions, and meet our legal obligations. We do not collect personal data speculatively or beyond what these purposes require.
When you create a jilijili account, we ask you to provide your full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), a valid mobile number, and an active email address. This information is used to create and manage your account and to verify that you meet the minimum age requirement of 18 years.
As part of our Know Your Customer (KYC) process — required for account verification and before processing withdrawals — we may collect copies of government-issued identity documents, such as your Bangladesh National Identity Card (NID), passport, or driver's licence. We may also request proof of your registered payment method (e.g., a screenshot of your bKash or Nagad account) to confirm ownership.
When you make a deposit or withdrawal on jilijili using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladeshi bank transfer, we record the transaction type, amount in BDT, timestamp, and the payment method identifier (e.g., your mobile wallet number or masked card number). We do not store full payment card numbers or mobile banking PINs on our servers.
We maintain records of your wagering activity on jilijili, including the games played, bet amounts, outcomes, session durations, and any bonus usage. This data is used to operate the platform, detect irregular activity or cheating, manage responsible gaming obligations, and improve the overall player experience.
When you access jilijili, our servers automatically log certain technical information, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance analysis. It is not linked to your identity for marketing purposes.
jilijili uses the personal data we collect for the following specific and lawful purposes. We do not use your data for any purpose beyond those described below without first obtaining your explicit consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration details, contact information | Contractual necessity |
| Identity verification (KYC) | NID / passport, date of birth, address | Legal obligation |
| Processing deposits and withdrawals | Transaction data, payment method identifier | Contractual necessity |
| Fraud detection and security | IP address, device data, activity logs | Legitimate interest |
| Responsible gaming compliance | Gameplay data, session duration, deposit history | Legal obligation |
| Customer support communications | Contact details, account history, correspondence | Contractual necessity |
| Platform improvement and analytics | Anonymised usage and technical data | Legitimate interest |
| Promotional communications (opt-in only) | Email address, game preferences | Consent |
jilijili may send you promotional emails about bonuses, seasonal offers (such as those tied to the Bangladesh Premier League, Pohela Boishakh, Eid, or Independence Day on March 26), and new game releases — but only if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent and unsubscribe from marketing emails at any time by contacting [email protected] or using the unsubscribe link in any promotional email.
jilijili uses automated systems to detect fraudulent account activity, identify potential problem gambling behaviour, and flag unusual transaction patterns. Where an automated decision results in a material consequence for you — such as account suspension or a withdrawal hold — you have the right to request a manual review by a member of our team. Please contact [email protected] to exercise this right.
jilijili does not sell, rent, or trade your personal data to any third party for commercial gain. We may, however, share specific data with carefully selected partners and service providers strictly as required to operate our platform and fulfil our legal obligations.
To process your deposits and withdrawals, we share relevant financial transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each of these providers operates under their own data protection and financial compliance frameworks. jilijili shares only the minimum data necessary to complete each transaction.
jilijili's casino games are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive anonymised session and wagering data to operate the game mechanics and calculate outcomes. They do not receive your full identity or contact details unless required for regulatory compliance.
jilijili may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised third parties if required to do so by applicable law, court order, or in the investigation of suspected criminal activity such as fraud or money laundering. In such cases, we will disclose only what is strictly required and will notify you where legally permitted to do so.
In the event of a merger, acquisition, or transfer of substantially all of jilijili's assets, player personal data held by jilijili may be transferred to the acquiring entity as part of that transaction. In such an event, we will notify affected players via their registered email addresses prior to any data transfer taking place and will ensure that the receiving entity is bound by privacy protections at least equivalent to those described in this policy.
The jilijili website uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players navigate and use our services. By continuing to use jilijili after reviewing this policy, you consent to our use of cookies as described below.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember game state, enable secure transactions | Session / up to 24 hours |
| Functional | Remember your language preference, display settings, and last visited game category | Up to 30 days |
| Analytical | Anonymised data on page visits, click paths, and feature usage to improve the platform | Up to 12 months |
You can control and delete cookies through your web browser settings at any time. Please note that disabling strictly necessary cookies may prevent certain features of jilijili from functioning correctly, including maintaining your login session and completing financial transactions. Disabling analytical cookies will not affect your ability to use the platform but will limit our ability to improve it based on aggregated usage data.
jilijili does not deploy third-party advertising cookies, cross-site tracking pixels, or social media tracking tags on our platform. We do not share cookie-derived data with external advertising networks. Our analytical tools use anonymised, aggregated data that cannot be used to personally identify you.
jilijili employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing, and multi-factor authentication requirements for administrative system access.
Your personal data is stored on secure servers. jilijili takes steps to ensure that any data processing arrangements involving servers outside Bangladesh are governed by appropriate data transfer agreements that provide a level of protection equivalent to that described in this policy. In all cases, your data is subject to the security standards described in section 5.1 regardless of storage location.
In the event of a personal data breach that poses a risk to your rights and freedoms, jilijili will notify affected players via their registered email addresses without undue delay and within 72 hours of becoming aware of the breach where technically feasible. The notification will describe the nature of the breach, the categories of data affected, and the steps we are taking to address it and prevent recurrence.
As a jilijili player, you hold the following rights over the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] from your registered email address. We will acknowledge your request within two business days and provide a full response within five business days.
You have the right to request a copy of all personal data jilijili holds about you, free of charge. This includes your registration details, KYC documents held on file, transaction history, and any correspondence records. We will provide this information in a clear, readable format within five business days of your verified request.
If any personal data jilijili holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly via your account profile. For corrections to identity documents or financial records, please contact [email protected] with the relevant supporting documentation.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been processed unlawfully. Please note that jilijili is required by law to retain certain financial and identity records for a defined period after account closure, which may limit our ability to fully erase your data immediately upon request.
You have the right to request that jilijili restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while a request for erasure is under review. During a restriction period, jilijili will continue to store your data but will not process it for any other purpose.
Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may request this data export by contacting [email protected]. We will provide the export in JSON or CSV format within five business days.
Where jilijili processes your personal data on the basis of your consent — for example, for promotional email communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing emails, either use the unsubscribe link in any jilijili promotional email or contact [email protected].
jilijili does not hold your personal data for longer than is necessary for the purpose for which it was collected or for the period required by applicable law. The following retention periods apply to the main categories of personal data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration details | Duration of account + 5 years post-closure | Legal / anti-money laundering compliance |
| KYC identity documents | Duration of account + 5 years post-closure | Regulatory obligation |
| Financial transaction records | 7 years from transaction date | Financial record-keeping law |
| Gameplay and betting logs | 3 years from last activity | Dispute resolution, responsible gaming |
| Customer support correspondence | 3 years from last contact | Dispute resolution, service quality |
| Technical and device logs | 12 months from collection | Security monitoring and fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of lawful processing basis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. jilijili conducts periodic data audits to ensure that data is not held beyond its defined retention period.
jilijili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy — changes that affect your privacy rights or how we use your personal data in a significant way — we will notify you by sending an email to your registered address at least 14 days before the changes take effect.
Minor changes that do not materially affect your rights (such as correcting typographical errors, clarifying existing language, or updating contact details) may be made without prior notice. The effective date at the top of this policy will always reflect when the most recent version was published.
We encourage you to review this Privacy Policy periodically to stay informed about how jilijili protects your personal data. Your continued use of the Platform after any update to this policy constitutes your acknowledgment of the revised terms. If you do not agree with any changes made, you should stop using jilijili and close your account by contacting [email protected].
The current version of this Privacy Policy is always accessible at jilijili.bio/privacy-policy. Previous versions are available upon request by contacting our support team.
Now that you understand how jilijili protects your data, explore our full range of games and betting markets. From live cricket action to premium slots and table games, jilijili delivers a secure, fair experience for adult players across Bangladesh. 18+